Encountered a problem with the Catalytic Converter on my Lexus 400h—well it was Friday the 13th! Phoned Derek to ask for some advice and help at 11:45am. He asked me to bring the car over to him but said that he was very busy and may not be able to look at the car before next week. Car delivered at just after midday and I received phone call at 4:00pm the same day to say that Derek had been able to source the parts and the work was now done—unbelievable service and at a very reasonable price. Tech One has always looked after my Lexus and I wouldn’t dream of going anywhere else.